Tick-tock, tick-tock

Article Abstract:

There are certain issues that support centers have to contend with concerning the Y2K problem. One of these is assessing if their call/problem tracking software are Y2K compliant. These are not stand- alone but are mission-critical systems. Support centers must also verify if their telecommunications systems including PBX, ACD and switches are also Y2K compliant. The maintenance of source codes should also be examined since it has an impact on applications and interfaces.

Data Processing Mgmt NEC, Data processing

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Gas company embraces change

Article Abstract:

Union Gas Co has effected change on its IT infrastructure and support group to complement newly redesigned call center. New technologies at its support unit include an automated paging system for after hours on-call operation, New York, NY-based Unison Software's Maestro for job scheduling, the Action Request System from Novato, CA-headquartered Remedy for problem management and Microsoft SMS for systems management.

Natural Gas Distribution, Ontario, Gas Sales, Gas utilities, Union Gas Co.

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Tallahassee memorial prescribes targeted training

Article Abstract:

Tallahassee Memorial HealthCare of Talahassee, FL, has launched the first phase of its three-phase rollout of its new Clinical Information System. The Windows-based system allows hospital workers to exchange information about the hospital's patients. The new system is designed to provide clinical, nursing, physicians and ancillary support staff access at any place the patient is located at their continuum of care.

Health Care, Health Care and Social Assistance, Medical care, Tallahassee Memorial HealthCare

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