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Construction and materials industries

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Unlocking customer profitability: Part 2

Article Abstract:

Customer profitability is the ultimate aim of an organization looking to market effectively. Activities that increase the probability of successful implementation of organization and business processes resulting in customer profitability are discussed.

Author: Sherman, Geoff
Publisher: Haymarket Media, Inc.
Publication Name: DM News
Subject: Construction and materials industries
ISSN: 0194-3588
Year: 2004
Advertising, Measurement, Marketing industry, Advertising effectiveness

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Returns can be used to gain loyalty

Article Abstract:

The use of merchandise returns to the retailers for developing customer loyalty by communicating with customer after sale is emphasized. The retailers should invest time and resources with commitment for customer loyalty.

Author: Greer, Ray
Publisher: Haymarket Media, Inc.
Publication Name: DM News
Subject: Construction and materials industries
ISSN: 0194-3588
Year: 2005
Marketing procedures, Usage, Customer loyalty, Customer relations, Retailers (Persons), Returns (Retail trade)

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Subjects list: United States, Management, Company business management
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