Integretel expands customer service

Article Abstract:

Integretel of San Jose, CA, recently contracted ICT Group Inc., a multinational provider of call centers for telemarketing and customer care, to handle most of its inbound billing inquiry services. ICT's experience and expertise in the field of telecommunications, particularly in customer relationship management, had been the reason for Integretel's decision. The three-year partnership is expected to boost Intergretel's services and enhance its relationships with its clients and their customers. As part of the deal, ICT has opened a customer service center in Lakeland, FL, to handle the expected volume of inbound billing inquiry calls. The facility features 250 workstations that are expandable to 500 stations.

Use of services, Contracts & orders received, Facilities & equipment, Marketing/Advertising Methods, Business Support Services, Credit & Collection Services, Financial information services, Integretel Inc.

---

ICT on the rebound wit increased earnings

Article Abstract:

ICT Group Inc., an international provider of integrated call center teleservices based in Langhorne, PA, posted a 32% increase in revenue for the three months ending March 31, 1998, to $27 million from $20.5 million for first quarter of 1997. Its net income surged 41% to $666,000 from $473,000 in 1997, while operating income went up 65% to $1.1 million from $637,000. Strong revenue growth reportedly came from ICT's financial services, telecommunications and health care clients. ICT's customer service business netted during the period included multiyear, multimillion dollar contracts with a US-based telecom billing service firm and a major publishing company.

Sales, profits & dividends

---

Harte-Hanks announces alliance with Acuity

Article Abstract:

Harte-Hanks Response Management of New York, a provider of teleservices and Web-based marketing services, is set to forge a customer alliance deal with Acuity Corporation of Austin, TX, a provider of real-time Web-based communication solutions. Harte-Hanks clients will be given multiple new communication options for Web-based sales and support services using the Acuity WebCenter. The Acuity WebCenter is a comprehensive, scaleable, and cost-effective software application for Internet-based enterprise relationship management (ERM).

Marketing procedures, Alliances, partnerships, Direct Marketing, Internet software, Acuity Group, Harte-Hanks Response Management

Similar abstracts:

• Abstracts: DonEt ignore customer service e--mail. Beware of rented lists
• Abstracts: Time Warner spreads goodwill. The Gap expands service into same-day delivery. Time Warner, Kessler blast TV drug ads
• Abstracts: Web software improves services. Tangent automates address changes. Software product segments transaction text
• Abstracts: Mother's Day generates increase in call volume, sales. Columbia House changes music club strategy. AT&T Solutions starts up multimedia division

This website is not affiliated with document authors or copyright owners. This page is provided for informational purposes only. Unintentional errors are possible.