Newsday to outsource teleservices

Article Abstract:

Newsday will close down its inhouse telemarketing services due to the inactivation of New York's do-not-call (DNC) list regulations. A spokesman for Newsday said the telemarketing operations would be outsourced to an unnamed service provider while its 92 employees would be eliminated at the end of May 2001. More than a million New York state residents have signed up for the DNC list, forcing newspapers to find new ways of reaching customers without breaking the law.

Newspaper Publishers, New York, Daily & Sunday Newspapers, Daily newspapers, Newsday Inc.

---

Harrah's likes the odds in outsourcing its teleservices

Article Abstract:

Harrah's Entertainment has outsourced its inbound voice call and Web site customer inquiry functions to APAC Customer Services. The casino operator shut down its call center in Memphis, TN, eliminating 143 jobs after APAC took over these tasks. APAC's 24-hour call center in Waterloo, IA, will handle customer calls to Harrah's. It will provide customer service for the Total Rewards program and reservation services for Harrah's hotels, restaurants and entertainment.

Use of services, New orders received, Casinos, Casinos (except Casino Hotels), Harrah's Entertainment Inc.

---

Aftermarket teleservices to handle Dremel orders

Article Abstract:

The Aftermarket Co has been chosen by Recine, WI-based Dremel to provide inbound telservices on an informercial campaign for its high-speed rotary tool. Phoenix, AZ-based Aftermarket will dedicate 200 agents to the campaign. The informercial produced by Script to Screen Productions, is running in limited markets and will begin nationwide showing in mid-May 2001.

Contracts & orders received, Hand and Edge Tool Manufacturing, Hand & Edge Tools, Hand tools, Cutting tools, Aftermarket Co.

Similar abstracts:

• Abstracts: Experian offers notification services suite. Baazarvoice debuts review service. Sagent debuts real-time information service
• Abstracts: New standards guide growth of MB systems. SPRI invests in the roofing industry
• Abstracts: How to attract and hire good salespeople. Surviving the downturn. How much is a salesperson worth?
• Abstracts: The elimination of sales fraud. "How time flies." (impressions on the manufactured housing industry)(Column) Is it a nightmare or deja vu again?
• Abstracts: Mall to arms. Reining in the Trojan horses. Defective vision

This website is not affiliated with document authors or copyright owners. This page is provided for informational purposes only. Unintentional errors are possible.