Sears, Roebuck to close call center

Article Abstract:

Sears, Roebuck and Co. announces the closure of its Madison, WI, call center which schedules appointment for customers seeking appliance repairs. The company states that the center is not large enough to make the cost of investment effective and that it is facing difficulties in keeping the center staffed due to the tight labor market in Madison. The call center, which opened in 1990, presently has 150 employees. Ten full-time employees and about 60 part-timers will be laid off. The other workers are either seasonal employees or contracted through a staffing agency. Meanwhile, Sears assures that customers calling from Madison will be routed to other locations with no additional hold time.

United States, Facilities & equipment, Company Planning/Goals, Sears, Roebuck and Co.

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Citibank offers Dollar Card in Japan

Article Abstract:

Citibank Japan offers Japanese consumers the Citibank Dollar Card via a partnership with Nagoya-Mitsukoshi, one of the biggest department stores in Japan. Nagoya-Mitsukoshi's clients who buy through catalogs can use the Citibank Dollar Card to pay for their purchases. Citibank Japan enjoys a rapidly-increasing use of its Citibank Dollar Card as a result of Japan's deregulation of its financial-services sector, which allows a greater number of Japanese consumers to use dollars in making their restaurant and retail payments.

Commercial Banks, Commercial Banking, Japan, Strategic alliances, Licensing/Sales Agreements, Legal/Government Regulation, Psychographics, Citibank Japan, Nagoya-Mitsukoshi, Citibank Dollar Card

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Hudson's Bay to use CRM in move to e-business

Article Abstract:

Hudson's Bay Co (HBC) plans to merge its customer databases to identify its best clients and help build customer loyalty by customizing the products and services the company offers them. HBC also announced that it has also formed an alliance with IBM Canada, Microsoft Canada, Oracle Canada, which aims to make HBC as the North American leader in electronic commerce and customer-relationship management. HBC controls 40% of Canada's department store industry through its Bay, Zellers and Fields subsidiaries.

Advertising, Ontario, Hudson's Bay Co.

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