Shippers prefer UPS rate increase vs. FedEx surcharge

Article Abstract:

A study done by investment bank Bear, Stearns and Company Inc reveals that direct marketers prefer United Parcel Service's (UPS) rate increases rather than Federal Express' (FedEx) surcharges. UPS implemented a 3.5% rate increase for its express services, including Next Day Air, Second-Day Air and 3-Day Select Commercial Air. These adjustments would take effect on Feb 7, 2000. On the other hand, FedEx imposed a 3% surcharge on domestic and international package products. The study done by Bear Stearns showed that FedEx customer resent the total increase because they are hit upfront.

Direct Sales Organizations, Other Direct Selling Establishments

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Companies lapse in response time to e-mail queries, survey finds

Article Abstract:

Brightware Inc has revealed a slower response time for consumers e-mailing questions directly to a company's Web site in comparison to the results to a similar survey performed in 1999. The leading replier that took only nine minutes to place a correct answer to a basic question was Sears, Roebuck and Co. The first placer in the 1999 survey was Texaco which replied in only four minutes.

Marketing Consulting Services, Brightware Inc.

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ReturnBuy, Airborne logistics services partner

Article Abstract:

Airborne Logistics Service (ALS), a fulfillment and supply-chain solutions provider for businesses, has partnered with ReturnBuy, a returns and disposition services company, to provide a logistics solution. ALS officials believe that the company's core fulfillment and transportation services will be enhanced with ReturnBuy's product inspection and resale services.

Logistic Services, Strategic alliances, Logistics services, Airborne Logistics Service, ReturnBuy

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