Claiming hell
Article Abstract:
A survey of consumer organisation members revealed that 80% were satisfied with the way insurers had responded to claims on household or car insurance. CIS and NFU Mutual attracted high satisfaction scores for both categories of insurance. The AA had lower levels of satisfaction in both categories. The time which insurers took to pay out on claims varied with Frizzell, Saga and CIS being quickest for household claims. Household insurers told under half the survey participants how they would proceed with claims, but car insurers, other than AA and Lloyd's of London, performed better at this task.
Publication Name: Which?
Subject: Consumer news and advice
ISSN: 0043-4841
Year: 1999
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Is this living, or what?
Article Abstract:
In this article, the author explores American and European attitudes toward work and leisure. Essentially, Americans live to work and Europeans work to live. On average, Europeans enjoy 35 days of vacation each year and, during this time, they never consider contacting the office. Americans, while on vacation, frequently check e-mail and voice messages, and are never away from the office.
Publication Name: Wood Technology
Subject: Forest products industry
ISSN: 1067-1064
Year: 1999
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Ready, aim, market
Article Abstract:
Successful marketing involves knowing one's product, one's customer base, customer needs, who makes buying decisions and how they go about making them. This knowledge is essential in formulating an advertising plan.
Publication Name: Entrepreneurial Woman
Subject: Women's issues/gender studies
ISSN: 1051-2624
Year: 1992
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