Ring my bell: call centres

Article Abstract:

Organisations seeking to improve their customer services may choose to use call centres which are dedicated to answering telephone calls. Most call centres use automatic call distribution technology, which allows incoming calls to be queued and routed to the first available extension. Call centres are mostly used where many calls from the general public are expected. Theoretically, call centres are beneficial, but lack of training and reductions in the workforce can deter potential customers.

Misc Telephone Svcs, Telephone management systems

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Cable alternative

Article Abstract:

Cable companies hold a small but increasing share of the UK telecom market, mainly because their services have been packaged to appeal to the residential, rather than the corporate, consumer. However, the ability to retain an existing telephone number when switching to cable is making them a more attractive alternative for corporate users.

Telephone Communications, United Kingdom, Services, Telecommunications services industry, Telecommunications industry, Cable telephony

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