Phone companies keep us hanging on

Article Abstract:

Several leading phone companies NTL, BT and O2 were examined for the service they provided when the customers called up with a query and to check whether they actually pick up the phone and talk to the customers. More than four out of ten NTL customers found it difficult to speak to someone in person, more than a third of BT customers had problems and 38 percent of O2 customers had difficulty in getting someone to answer their queries.

Communications, Broadcasting and Telecommunications, Telephone Communication, Telecommunications services industry, Telecommunications industry, Communications industry, British Telecommunications PLC, NTL Inc., NTLI, Customer service, Support services, O2 Communications (Ireland) Ltd.

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Vodafone waives pound sterling 15,300 phone bill

Article Abstract:

Mobile giant Vodafone has waived a pound sterling 15,300 bill for calls made from a stolen phone in just three weeks. Vodafone initially predicted that the victim, Bonnie So, was liable to pay the bill since she hadn't alerted the phone's theft and that it decides such issues on a case-by-case basis and no longer offers credit limits as it can take days for calls made abroad to reach the system.

Management dynamics, Management, Vodafone Group PLC, Company business management, Telephone billing services

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Picking up the pieces

Article Abstract:

The standard of service provided by car insurers is evaluated and ranked on the basis of claim handling, outcome of the claim, repairs, staff and the time taken for the repairs to be done. Saga and Liverpool Victoria performed the best and had more number of satisfied customers in dealing with their customers' claims.

Fire, marine, and casualty insurance, Customer satisfaction, Property and casualty insurance industry, Rankings

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