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Electronics and electrical industries

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Power play to capture end users targets customer service

Article Abstract:

The customer service departments of many electric utilities have decided to adopt a more aggressive approach to retain and attract energy users. Utilities are optimistic that these departments will help them strengthen their hold of the electric power market via innovative and expanded services.

Author: Bretz, Elizabeth A.
Publisher: The McGraw-Hill Companies, Inc.
Publication Name: Electrical World
Subject: Electronics and electrical industries
ISSN: 0013-4457
Year: 1995
Electric Utilities, Electric Power Generation, Transmission and Distribution, Methods, Services, Customer service

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Appalachian Power's Mountaineer: it's all planning and people

Article Abstract:

The successful management of the Mountaineer plant of Appalachian Power Co is based on the sharing of information and an emphasis on preparedness for maintenance and emergencies. Other management tips are described.

Author: Bretz, Elizabeth A.
Publisher: The McGraw-Hill Companies, Inc.
Publication Name: Electrical World
Subject: Electronics and electrical industries
ISSN: 0013-4457
Year: 1993
Management, Appalachian Power Co., AEWB

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Otter Tail's Big Stone uses performance monitoring system

Article Abstract:

The benefits of a performance monitoring system installed at the Big Stone coal-fired powerplant of Otter Tail Power Co are described. The performance benefits of the use of alternative fuel sources are discussed.

Author: Bretz, Elizabeth A.
Publisher: The McGraw-Hill Companies, Inc.
Publication Name: Electrical World
Subject: Electronics and electrical industries
ISSN: 0013-4457
Year: 1993
Software, Otter Tail Power Co., OTTR

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Subjects list: Coal-fired power plants, Coal fired power plants
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