A performance measurement model

Article Abstract:

A new performance metric development model, devised by Pacific Northwest Laboratory and the Army Materiel Command, provides a rational and flexible method of arriving at the right way of measuring performance relative to a goal so that corrections can be made. The model consists of eight steps, beginning with the identification of performance categories and ending with a specific metric for each, and requires that all participants in the process must agree before proceeding to the next stage. The Army Materiel Command has successfully used this method to define metrics for Materiel Acquisition and other performance categories.

Models, Performance standards, Job performance standards

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Managing the link between measurement and compensation

Article Abstract:

AT&T's Universal Card Services (UCS) division, which won a Baldridge National Quality Award in 1992, includes in its quality program a comprehensive performance-linked compensation plan which is difficult to manage. UCS measures all key process variables daily, and when more than 96% meet the standard, the employees receive a bonus. Collective compensation encourages cooperation and the 4% cushion excuses unavoidable errors. The plan is a big success but implies continuous management of the tensions caused by performance measurement, the raising of standards and the addition of new metrics.

Short-term business credit, Case studies, Evaluation, Quality management, Employee performance appraisals, Performance appraisals, Merit pay, AT&T Universal Card Services Corp.

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Logarithmic power: Fuel economy measurement is enlightening

Article Abstract:

Statisticians appear to make simple data analyses pointlessly complex, although there is a need and benefits of additional complexity when a situation warrants. The use of transformations, particularly the logarithmic transformation in improving the use of an ordinary average, is illustrated. Data transformation begins with the potential to overemphasize a perceived uniqueness of a measurement scale. The measurement of fuel economy in automobiles is used as an illustration of the requirement to distinguish a measurement scale of interest from an appropriate scale for statistical analysis.

Usage, Observations, Fuel, Fuels, Logarithmic functions

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