ASQC offers IRS suggestions for quality improvement initiatives

Article Abstract:

The National Commission on Restructuring the Internal Revenue Service (IRS) started working with the help of ASQC in Sep. 1996. The aim was to improve the quality management techniques of IRS. Low public confidence, outdated management and lack of accountability were some of the problems IRS faced. IRS had been declining on the American Customer Satisfaction Index. Organizational assessment by Malcolm Baldridge National Quality Award criteria, including IRS employees in the solutions and learning from previous quality efforts are some of the recommendations.

Reports, Quality management, United States. Internal Revenue Service

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The ASQC fellows project; quality professionals take a critical look at the American Customer Satisfaction Index

Article Abstract:

Six quality control experts analyzed strengths and weaknesses of the American Customer Satisfaction Index (ASCI), as an exercise in the ASQC Fellows Project. ASCI can help inform the public that professionals define quality as a product's fitness for use and how well it meets specifications over its life cycle. One panelist noted the lack of feedback on high-volume low-price products. Panelists agreed that the business committee must be trained in ASCI through business-school classes or public broadcasting.

Conferences, meetings and seminars, Product quality, Measurement, Panel Discussion, Public opinion, American Society for Quality

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ASQC connects its members via its BBS(American Society of Quality Control on bulletin board system)

Article Abstract:

The American Society of Quality Control (ASQC) is ready to release ASQC Net and its bulletin board system graphical user interface for Microsoft Windows to the members. This dial-up quality information resource consists of 10 libraries, 169 files, and 26 discussion forums. An interview with Rusty Perkins highlights the origin of the BBS and its conversion into ASQC Net in videoconferences.

Usage, Information services, Bulletin board services (BBS), Computer bulletin boards, American Society of Quality Control

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