A practical approach to service-supplier certification

Article Abstract:

The service-supplier certification is necessary in the improvement of quality management among service and manufacturing companies. In the research performed by D.A. Garvin, there are eight dimensions of quality and these dimensions lead to customer satisfaction. The certification process involves the determination of measurable factors of the service to be provided, establishment of performance parameters on the measurable factors and improvement goals. The long-term customer-supplier relationship is maintained through continuous improvement.

Standards, Services industry, Service industries

---

Considerations for global supplier quality

Article Abstract:

The initial investigation and supplier visit are two phases involved when searching for an international supplier. It is necessary to seek supplier availability worldwide. Also, a feasibility study about the background and stability of the company and the country being considered must be performed in the partner selection. An ISO 9000 certification is an adequate criterion when surveying a potential partner. The five elements and items of supplier survey are evaluated to determine the capability of the potential partner.

Services

---

Similar abstracts:

• Abstracts: Achieving performance excellence. Getting suppliers in on the quality act. Five ways to improve the contracting process
• Abstracts: Managing transitions. It's time for quality
• Abstracts: What a wonderful world it could be. Continuous improvement at an agency for the developmentally disabled
• Abstracts: Course of action. Station master. The changing van
• Abstracts: One step back, two steps forward. Safety on the highways. Applying continuous improvement to community health

This website is not affiliated with document authors or copyright owners. This page is provided for informational purposes only. Unintentional errors are possible.