Applying quality concepts to community issues: Tacoma-Deming project avoids politics as usual while focusing on a process for improvement

Article Abstract:

The Tacoma-Deming Institute partnership in Tacoma, WA, has involved extensive research into public opinion about community-related issues. Following evaluation, it was decided to focus on the prevention of family violence. Teams are now gathering information on this issue. This partnership has drawn extensively on the experience of other community initiatives across the US, and has sought to avoid the traditional political obstacles that can hamper improvement initiatives.

Social aspects, Community development, Tacoma, Washington

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The call of quality: Doing right things right: But growing complexity, competition create new pressures

Article Abstract:

The recent move by ASQ to dismiss members for breaking the code of ethics, demonstrates the growing significance of ethical dilemmas in the Quality sector. It is argued that opportunity and rationalisation can drive any-one into a crime, with many employees justifying their actions with excuses such as unappreciation, denied promotion, poor working conditions or work pressures.

Analysis, Quality control, Ethical aspects, Professional ethics

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Big league quality

Article Abstract:

Continuous improvement has been a significant theme throughout the long history of baseball bat and hockey stick manufacturer Hillerich & Bradsby. A key initiative was abandoning production quotas, leaving employees free to focus on quality. Productivity dropped, but this was more than balanced out by the reduction in rework.

Management, Baseball bats, Hillerich & Bradsby Co.

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