Can TL 9000 contribute to telecom's turnaround?

Article Abstract:

TL 9000, which provides single quality management standard for the entire telecommunication industry supply chain, will help managers and employees internalize the importance of quality and customer satisfaction. It will provide a system of inter related process allowing every one in the customer supplier value chain to speak the same language with common set of goal and objectives.

Total quality management

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QuEST Forum's TL 9000 measurements handbook Release 4.0

Article Abstract:

The Quality Excellence for Suppliers of Telecommunications (QuEST) Forum released a third revision measurements handbook, Release 4.0. The book covers topics on measurements system to help the telecom industry provide customers with better services by complying with TL 9000 measurement standards. Outage, hardware, software, and service quality measurements are discussed.

TL 9000 Quality Management System Requirements Handbook Release 4.0 (Book)

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A software company's TL9000 success story

Article Abstract:

Ulticom, a small telecommunications software product company, established quality management system (QMS) and achieve registration to TL 9000, the telecommunications quality management standard based on ISO 9001in 2002. QMS implementation requires establishing quality practices across all disciplines in the development cycle.

Prepackaged software, Computer software industry, Software industry, International Organization for Standardization, Ulticom Inc., ULCM

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