Customer feedback from the classroom

Article Abstract:

High-school principals have too many responsibilities to spend enough time interacting with teachers and students. Because of time constraints, one principal decided to develop a customer feedback form that would tell her what teacher needs she is not meeting. After administering a survey, the principal and her staff analyzed the results and used them to develop an action plan. This approach to performance measurement has proven to be an effective tool for communication.

Management, Evaluation, Feedback (Psychology), Feedback (Communication), Teacher-principal relationships, Teacher-principal relations

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Distance learning in a cyber classroom

Article Abstract:

Distance learning through the use of digital transmission together with an audio/video link is gaining popularity in the teaching of low-demand courses. This system can be advantageous specially for rural states such as Iowa which offers educational programs at all levels and videoconferencing for medical, government and other agencies. Distance learning allows students and teachers in remote locations to discuss topics which would not have been otherwise possible.

Usage, Distance education, Videoconferencing

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From the classroom to the boardroom

Article Abstract:

The Transformations to Quality Organizations program continues to improve quality practices in business and industry after eight years of operation. The Leadership steering Committee seeks to further quality education at business schools all over the US. The program advocates open communications in business information and actively participates in research work to improve quality standards.

Quality control, Associations, Total quality management

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