Does higher education practice what it teaches?: A study of total quality management processes in academia answers this question
Article Abstract:
There has been a move towards teaching total quality management (TQM) in postsecondary education institutions. A study identified four areas where TQM could be applied in higher education institutions, in the curriculum, in non-academic functions, in the administration of academic functions and in core learning processes. Results showed a widespread usage of TQM in business schools, but TQM use may only be partially implemented or in the early stages of development at many institutions.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 1997
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Total quality requires serious training
Article Abstract:
Moving towards total quality (TQ) should be regarded as only one element of the overall training activities of any company. TQ training can present significant logistical and cost challenges. Furthermore, it can only be really successful if undertaken by enthusiastic individuals who are prepared to involve trainees in discussions and willing to listen to all views. Using experts offers a level of objectivity that is frequently not reached by a company's own trainers.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 1999
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How well does your reward system support Total Quality Management?
Article Abstract:
Research is presented describing the study of total quality management practices in firms where the system has not been implemented properly and the reward scheme altered.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 2001
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