The pros and cons of sector-specific standards

Article Abstract:

A number of sector-specific documents and standards have been issued, even though the ISO 9000 series of quality management system standards is seen as flexible. The sector-specific requirements are based directly or indirectly on the ISO 9001 QMS standard, but their impact on industry and quality management must be considered. It seems inevitable that sector-specific standards will put more pressure on industry suppliers. However, their impact will not be entirely negative.

Standardization

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Category 7: customer focus and satisfaction

Article Abstract:

Customer focus and satisfaction is the 7th category in the Malcolm Baldrige National Quality Awardcriteria for self-evaluation, training and networking. Category 7 is weighted more than any of the other six categories, followed only by Category 6 which isquality and operational results. Companies can benefit by employing and finishing the Category 7 according to the scoring guidelines. The assessment can facilitate a more focused view of corporate strengths and weaknesses.

Consumer confidence, Malcolm Baldrige National Quality Award

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