Early SQC: a historical supplement

Article Abstract:

Current literature on the field of statistical quality control (SQC) appears to have excluded Bell Telephone Laboratories Inc.'s initiatives to apply the science of statistics to solutions for different quality control problems in its inspection unit late in 1925. Some of the program's biggest contributions included the first multiple applications for the world's first control chart, which was invented on May 16, 1924 by a member of the firm's technical staff, and the concepts of average outgoing quality limit or AOQL, minimum inspection per lot, multiple sampling and sampling for continuous processes.

Personal narratives, Quality management, Laboratories, Lucent Technologies Inc. Bell Laboratories

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GAO symposium uncovers eight principles for managing people

Article Abstract:

A panel of 32 participants including officials from Xerox, AT&T, GM Powertrain, IBM's Work Force, and Herman Miller Inc. discussed personnel management at a General Accounting Office (GAO) symposium in Apr 1995. Subsequently the GAO and participants publishes a report, 'Eight Principles for Managing People.' The principles include valuing people as assets, emphasizing mission and vision, holding managers accountable for results, choosing an appropriate organization structure and integrating personnel functions into the organizational mission.

Conferences, meetings and seminars, Reports, Human resource management, United States. Government Accountability Office

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A history of managing for quality

Article Abstract:

Five instances of quality improvement throughout history are presented to emphasize the lasting effects of such quality control and its importance to contemporary business. Managing for quality in ancient Rome and quality improvements in clock precision and the French arms industry are discussed, as are the implications for current business practices.

History, Excerpt, A History of Managing for Quality (Book)

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