Quality takes top-to-bottom commitment

Article Abstract:

Quality experts participating in the Quality Expo International '95 trade show to be held on Apr. 24-27, 1995, believe that the success of any quality improvement program depends on the degree of support and commitment provided by management. They agree that companies which implemented a company-wide re-engineering program have the best chances of succeeding in their field. The experts' opinions are likely to be validated by discussions to be held at the conference, where participants will assess the impact of the reorganization programs adopted by several businesses over the years.

Analysis, Corporate reorganizations, Business success

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Exploring the world of ISO 9000

Article Abstract:

The International Organization for Standardization's (ISO) ISO 9000 standards was discussed in detail during the Quality Expo TIME-International conference held in Apr 1992 in Chicago, IL. Speakers during the event described ISO 9000 as an important tool for achieving global competitiveness and protecting industries from competition. ISO 9000 has already been adopted by 52 nations owing to its growing importance in international trade. Quality management professionals predict more companies will try to comply with the standards despite its costs.

Laws, regulations and rules, International Organization for Standardization

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The continuing quest for excellence

Article Abstract:

The 1995 Quest for Excellence Conference was held in Washington, DC, from Feb. 6-8, 1995. Representatives from each of the three 1994 Malcolm Baldrige National Quality Award recipients discussed the award criteria that they had to meet. The 1994 awardees were AT&T Consumer Communications Services and GTE Directories Corp. Conference attendees also listened to a keynote address by Deputy Sec. of Commerce David J. Barram on sharing and improving business performance.

Standards, Telecommunications services industry, Telecommunications industry, Achievements and awards, Communications industry, Malcolm Baldrige National Quality Award, GTE Directories Corp., AT&T Corp. AT&T Consumer Communications Services Div.

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