From TQM to BPR: two case studies in personnel administration

Article Abstract:

A study compared results of the application of the business process reengineering and the Symptom-Origin-Remedy-Action procedure in total quality management within two separate personnel departments of a large public organization. Each of these human resource departments focus on different types of workers and have their own particular structure and work organization. Results show that BPR and TQM use different approaches to adopt a process view but both techniques do not conflict with each other.

Research and Development in the Social Sciences and Humanities, Business Methods, Management Science, Case studies, Business planning, Total quality management, Reengineering (Management)

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Effective measurement and successful elements of company productivity: the basis of competitiveness and world prosperity

Article Abstract:

An integrated productivity measurement system, which takes into consideration interrelated productivity and profitability measures, works effectively in the evaluation of company productivity in terms of competitiveness and global prosperity. Unlike all-inclusive single productivity measures, it assesses company productivity at micro and macro economic levels. An integrated measurement system creates a basis in the establishment of relationship between managerial action and productivity measures.

Management-Productivity, Research, Competition (Economics), Organizational effectiveness, Industrial productivity, Productivity accounting

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