Have you checked your SPC program lately?

Article Abstract:

Some statistical process control (SPC) users are dedicated to its concept because they know that it will benefit their operations in the long-term. Unfortunately, other users are forced to implement SPC because they realize that customers want it. The second type of users will not be able to maximize the benefits of SPC because commitment is a key factor in the viability of SPC. It is advisable for users to regularly evaluate their SPC program and ensure that it remains compatible with their objectives.

Evaluation, Statistical process control

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Build safety into your ISO 9000 program

Article Abstract:

Companies can incorporate their quality management policies with their workplace safety initiatives through the ISO 9000 program. Aside from specifying the management functions and stressing the need for a review of customer's contract and evaluation of the design process, ISO 9001 guidelines also cover document control, purchasing and inspection as well as testing. While quality control is carried out effectively, safety is also emphasized in the ISO 9000 program.

Planning, Occupational health and safety, Occupational safety and health

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Customers drive CQI in telecommunications

Article Abstract:

The telecommunications industry has reached that stage wherein customer satisfaction is the ultimate confirmation of quality. The rapid market changes in the telecommunications sector have prompted companies to implement different continuous quality improvement (CQI) strategies. The diverse CQI schemes of telecommunications firms include customer satisfaction surveys, comprehensive process control, ISO 9000 implementation and Baldridge Award guidelines.

Communication services, not elsewhere classified, Telecommunications services industry, Telecommunications industry, Quality management

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