It's 10 p.m.: do you know where your quality program is?

Article Abstract:

Many organizations implement quality management only during their day shifts because of the peculiar problems associated with other shifts. The management should take the appropriate steps to resolve these problems. Late-shift workers receive inadequate training, feel isolated from the top management, enjoy fewer staffing and other facilities than the day shift, and are measured on the basis of their output. Managers can change this by providing proper training and motivation to late-shift workers, inculcating a team spirit, empowering night-shift supervisors and developing a process rather than a shift orientation.

Evaluation, Shift work

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Multimedia as a quality solution

Article Abstract:

Multimedia software can be an effective solution for enhancing employee commitment and involvement in quality improvement programs. Multimedia combines drawings, photographs, 3-D and 2-D animations, graphics, and music and movies with user interactions. The interactive multimedia facilitates the training process and increases employee motivation. The software allows self-paced learning and efficient use of spare time. The techniques of games, humor and style provide entertainment to increase employee motivation. Designing parameters for effective multimedia quality package are discussed.

Usage, Multimedia software, Interactive media

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Changing concepts and management of quality worldwide: Power business and social forces have created a fork in the economic road

Article Abstract:

Buyers increasingly approach quality as a fundamental buying discipline, and it is imperative that businesses implement quality programs that suit the new business era. Major manufacturing and service companies are already implementing such systems to reinforce their global quality leadership. The main global trends are the expression of quality expectations as a demand for complete customer satisfaction, and the building of quality programms through new quality process technology.

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