How to measure continuous improvement

Article Abstract:

A process management system has been developed for the measurement and evaluation of the instruments used in continuous improvement of companies' programs and strategies. The system consists of quality assessment plans, indexes and line charts. It can be used for self-assessment of individual processes and business units, and evaluation of competing processes, process improvement teams and suppliers. The system also helps in communicating the results of the evaluation in a concrete manner. The system has high validity and reliability.

Methods, Measurement, Quality control, Process control

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Measurements and the knowledge revolution: Getting the right information to the right people at the right time

Article Abstract:

Good operations management and quality improvement can be hampered by poor communication, priority conflicts and contention for resources. It is argued that technology, business and human elements should be integrated and balanced for a successful enterprise. Several iterative processes aimed to to construct and deliver operational knowledge are detailed.

Management, Business enterprises

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