Internal customer service: has it improved?

Article Abstract:

The results of the survey conducted by the Metrus Group among a group of executives and managers representing various companies to analyze the level of customer satisfaction are presented.

Executives

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Quality suffers in energy utilities, airline industries

Article Abstract:

Quality ratings given by customers for energy and airline industries, derived from American Customer Satisfaction Index, are presented.

Marketing procedures, Product quality, Air Transportation, Scheduled, And Air Courier Services, Airlines, Quality management, Energy industries, Energy industry, Customer relations

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Customer satisfaction scores down slightly

Article Abstract:

A survey on Americans shows that customer satisfaction index score of the third quarter of 2004 has lowered from the previous score.

Americans

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