It all began with a customer's request

Article Abstract:

Total quality management (TQM) has been successfully extended to the research and development division at Corning Inc. The company's Research, Development and Engineering Division capitalized on its close relationships with its customers and has made TQM a corporate objective. This emphasis on customer satisfaction, employee empowerment and internal process innovation has resulted in savings in poor quality costs of over $21 million over a four-year period.

Glass containers, Pressed and blown glass, not elsewhere classified, Aluminum foundries, Quality management, Glass industry, Corning Inc.

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Health savings

Article Abstract:

Information about the implementation of Tridium Inc's Vykom system into a United Kingdom hospital energy control system is given. James Cook University PFI Hospital has installed the system in hopes of better management of their building facilities.

United States, Automatic Environmental Control Manufacturing for Residential, Commercial, and Appliance Use, Energy Control Systems, Environmental controls, Tridium Inc.

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The customer is king

Article Abstract:

Issues concerning the prominent role of the consumer in the drives and control equipment industry are discussed. Representatives from 3 major suppliers emphasize the knowledge and powerful position of customers aided by ready access to the web.

Analysis, Customer service

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