Lean and Six Sigma-synergy made in heaven

Article Abstract:

Lean enterprise developed by Toyoda, an extension of Ford Motor Co., and Six Sigma a product of Motorola are used in combination to yield best results. Lean principles include zero waiting time while Six Sigma aims at process improvement gains.

Motor vehicles and car bodies, Science & research, Product quality, Quality Control Management, Research, Evaluation, Quality management, Quality control, Automobile industry, Six Sigma (Quality control)

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Driving organic growth at Bank of America

Article Abstract:

Bank of America has adopted new programs and methods to improve customer satisfaction that resulted in tremendous profits in just four years. An analysis of the bank's strategies is presented.

Commercial Banks, Marketing procedures, Banking industry, BankAmerica Corp., Customer relations

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So, you'd like to be an ASQ Fellow

Article Abstract:

Selection process of American Society for Quality, in order to become its member, are presented.

Applicant Selection, Methods, Membership, Employee selection, American Society for Quality, Hiring

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