Move from product to customer centric

Article Abstract:

The five steps than can help an organization listen and respond to its customers systematically are demonstrated by a case study. According to John P. Jones, the Chairman and CEO of Air Products and Chemicals Inc., the enterprise has to be the best to buy from, the best to work for and the best to invest ino

Methods, Customer service, Air Products and Chemicals Inc., Support services

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Using nanotechnology to tame alkali metals

Article Abstract:

Profile of Michael Lefenfeld, president and chief scientific officer of SiGNa Chemistry LLC, with information about his company, innovations, education, hobbies etc., is presented. He developed a nanoencapsulation process that helps in handling alkali metals.

Innovations, Biography, Nanotechnology, Personality profile, Lefenfeld, Michael

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Japanese patent law favors employed inventors

Article Abstract:

The settlement between Nichia Corp. and Shuji Nakamura, a former employee, illustrates that unlike American companies, employed inventors are offered realistic compensation by the Japanese companies.

Japan, Legal issues & crime, Personnel administration, Other Justice, Public Order, and Safety Activities, Legal/Government Regulation, Patent Law, Company legal issue, Cases, Compensation and benefits, Comparative analysis, Inventors, Nakamura, Shuji, Nichia Corp.

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