Quality a way of life in the Motor City

Article Abstract:

General Motors Corp., Ford Motor Co. and Chrysler Motors Corp. successfully enhanced growth and recaptured market share from their Japanese competitors as a result of their strong commitment to quality control. During the 1980s, these companies initiated holistic quality inspection programs which emphasized the importance of overseeing quality during both the product development and production stages, rather than only after manufacturing. To achieve this, they strictly adhered to Deming's philosophy and utilized a wide range of quality-control tools and practices.

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QS 9000: quality regs for suppliers

Article Abstract:

Ford Motor Co., General Motors Corp. and Chrysler Motors Corp. jointly released Quality System Requirements QS 9000 in Aug. 1994. QS 9000, which integrates the quality systems of the three firms with the International Organization for Standardization standards. QS 9000 imposes strict standards to which automobile industry suppliers must comply. Among others, it requires supplier firms to develop business plans, create a systematic managerial strategy, comply with process control requirements and set up continuous improvement programs.

Standards, Automobile equipment and supplies industry, Automotive parts industry, Industrial suppliers

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Grass-roots quality

Article Abstract:

Ford Motor Co's manufacturing plant in Milan, MI, has developed a new strategy that focuses on making changes at the grass-roots level. The strategy aims to foster better human empowerment by encouraging employees to play an active part in the quality control process. In addition, it encourages customers to participate through regular feedback channels. The strategy also involves the adoption of new computerized control systems to improve productivity.

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