Rx for excellence

Article Abstract:

Many in the quality profession firmly believe that if only the medical community would adopt quality's philosophy, tools and techniques, major challenges in the healthcare sector would disappear. One healthcare system with facilities in four Midwestern states was showed that quality, more specifically a focus on continuous improvement, could help the ailing healthcare sector.

Product quality, HEALTH SERVICES, Health care industry, Quality management, SSM Health Care System

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The image and reality of excellence

Article Abstract:

Medrad Inc. of Western Pennsylvania involved in the development and manufacture of medical devices was awarded with the Malcolm Baldrige National Quality Award for 2003. The criteria adopted for the selection of the award was Medard's 15 year record of exceeding employees, shareholders and customers expectations.

Medical Instruments and Supplies, Medical Equipment and Supplies Manufacturing, Pennsylvania, Medical Instruments & Supplies, Medical equipment and supplies industry, Medical equipment industry, Malcolm Baldrige National Quality Award, Medrad Inc.

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A model for customer service

Article Abstract:

The tools used by American society for quality control and for customer care service are highlighted. Recommendations to be followed to stay on top, in customer service industry are detailed.

Quality Control Management, Methods, Quality control, Customer service, Support services

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