The criteria: a looking glass to Americans' understanding of quality

Article Abstract:

The Strategic Planning Category of the Malcolm Baldrige National Award has evolved in scope from planning for quality and operational improvements to developing an all-inclusive business strategy. Strategic planning has been regrouped with Categories 1 and 3 which revolve around Leadership and Customer Market Focus, respectively. Such a move emphasizes that strategic planning is likewise driven by changing needs and requirements of the market and is also, essentially, a leadership activity.

Management, Strategic planning (Business), Malcolm Baldrige National Quality Award

---

Downloading quality software from the Web

Article Abstract:

Commercial Web sites that offer downloadable quality software are At-Sigma SPC, Hertzler Systems, Innovation Implementor, MultiSimplex which could be accessed at http://www.multisimplex.se/product.htm., and Quality Workbench which facilitates daily control over quality systems for ISO 9000. The latter can be reached at http://www.pqsystems.con. Other Cyberquality sites include Bill Scherkenbach's and the new Deming Cooperative.

Software, Product information, Web sites (World Wide Web), Web sites, Internet/Web search services, Search engines, Downloading

---

A new twist to a quality classic

Article Abstract:

Business organizations can develop effective systems for measuring consumer satisfaction with their products and services by using the World Wide Web. Motorola's customer response system on the Web helps it to determine why certain products are returned and, consequently, to measure customer satisfaction. It uses the information generated to identify and correct problems as part of its continuous improvement process.

Usage, Telecommunications equipment industry, Telecommunications systems, Technology application, Motorola Inc., MOT, Customer service, World Wide Web

Similar abstracts:

• Abstracts: The criteria: a looking glass to Americans' understanding of quality. part 3 What to look for in a group facilitator
• Abstracts: Everyone benefits from guaranteed employment security. The criteria: A looking glass to Americans' understanding of quality
• Abstracts: Setting sail with software: electrical contractors use a wide range of software. part 2 Spreading old software ideas
• Abstracts: The impact of multiple stocking points on system profitability. Storage and Commodity Markets
• Abstracts: Proper placement of people: increasing productivity, ensuring quality. Schedule 'games' people play, and some suggested 'remedies.'

This website is not affiliated with document authors or copyright owners. This page is provided for informational purposes only. Unintentional errors are possible.