The experimentation process
Article Abstract:
Experiments in manufacturing and engineering groups often fail because of nontechnical issues involving management, communication, reliability of measuring devices and cooperation. Experiments should be conducted by teams that work together with a singular purpose. In designing experiments successfully, a team should begin by writing a mission statement, develop a common understanding of the system, brainstorm factors and levels, generate design and data sheets, conductthe experiment and analyze results, and conduct follow-up experiments and implement solutions.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 1993
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Total quality management in the public sector: the nuts and bolts of a TQM effort
Article Abstract:
Every member of an organization should have a role to play in the implementation of total quality management (TQM) programs. Very often middle managers have been excluded from specific roles in the process. Key issues in TQM are new product and service planning, innovation in current services, continuous service process improvement and daily service process control. Goals for each of the key issues should be set and managers should incorporate them in their planning.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 1993
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Reviewing organizational policies and rules
Article Abstract:
Corporate rules and regulations exist to guide employees and management. They reflect the specific values and beliefs that corporations hold. In view of the rising need for viability and competitiveness, corporate rules and policies need to be reexamined. Policies must reinforce the firm's objectives and induce effectiveness. They should be formulated to make employees proud of their work, thereby raising employee self-worth and nobility of profession.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 1992
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- Abstracts: Grumman's GQ makes quality fashionable. Total quality management in the public sector
- Abstracts: The proper distribution of TQM. Quality intervenes at a hospital
- Abstracts: CIGNA begins its quality transformation. Beyond the smile: improving service quality at the grass roots. Does total quality management equal organization learning.?