The future of quality: customer value

Article Abstract:

The importance of quality management across the breadth of organization and various methods of quality management techniques to deliver customer value are discussed. The aspects of quality in market and role of leadership in quality delivery are summarized.

Quality Control Management, Quality control, Customer satisfaction

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Painting the big picture

Article Abstract:

Use of scorecards and boxplots which give sufficient data to the manager about an organization' s performance is discussed. These tools help in decision making process.

Decision-making, Decision making, Usage, Scoreboards

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6 ways to benefit from customer complaints

Article Abstract:

The six ways that helps an organization to handle customer complaints, which improves the business performance, are presented.

Marketing procedures, Consumer complaints, Customer relations

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