The shift to customer focus

Article Abstract:

Article examines what the shift to customer focus means for the quality professional's career and personal change. Accordingly, understanding the true meaning of complaints is an important, but s ometimes overlooked, component of leadership.

Customer satisfaction, Leadership

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Preventing burnout: if quality professionals want people to listen, they must take responsibility, develop a personal mission and understand the big picture

Article Abstract:

Quality professionals must ensure that they take responsibility for developments within the business environment. They must have clear professional values and ensure that they have a broad view of what systems auditing actually involves.

Practice, Quality control

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Navigate your career path with QP's annual salary survey

Article Abstract:

Methods on how employees can use the data from the annual salary survey of Quality Progress to advance their careers are described. Education is becoming more important as a job qualification.

United States, Personnel administration, Career Planning, Methods, Compensation and benefits, Career development, Vocational guidance, Cover story

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