Toe the line: No more WorldComs

Article Abstract:

Six sigma, when augmented with techniques from economics, finance and operations management, can address issues regarding enforcing senior management accountability and ensuring greater transparency into traditional financial measures providing a uniform and disciplined framework for reliably tracking financial results and corporate governance metrics. The principle issue at WorldCom is the reclassification of routine expenses as long-term capital investments.

Management dynamics, Management, Capital investments, Company business management, Capital investment

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Gathering customer feedback: it's important to create an accurate picture of how well you serve your customers

Article Abstract:

The customer focus of a six sigma project should be inextricably linked to the customer through factors called critical to quality characteristics (CTQs). Most organizations gather prescribed data from their customers, usually in the form of some type of supplier report card.

Total quality management

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How to scope DMAIC projects

Article Abstract:

Abundant training materials such as texts, videos and audio programs support six sigma successes.The materials cover some of the tools that need to be used and steps that must be taken during successful implementation of the six sigma DMAIC process.

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