Creating more effective meeting facilitators

Article Abstract:

Quality control managers and trainers can take a number of steps to turn managers and employees into effective facilitators for quality and service meetings. These include determining the organization's meeting style and helping managers and employees become aware of these, designing a facilitative style training program, applying experiential learning techniques and offering post-training support.

Management, Work groups, Teamwork (Workplace), Quality circles

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TRIZ: a creative breeze for quality professionals

Article Abstract:

Theory of inventive problem solving (TRIZ) a systematic approach to creative thinking, sometimes called as creative thinking for engineers, which is a handy tool for quality professionals, is discussed. Its highly structured approach in finding the solutions for quality problems is also discussed.

Analysis, Quality control inspectors, Creative process

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