Your customers are talking, but are you listening?

Article Abstract:

The importance of providing good customer service or care, is emphasized. Any organization which overlooks the demands of their customers, is more likely to lose them to its competitors.

Management dynamics, Management, Customer service, Company business management, Support services

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So you want to write?

Article Abstract:

The importance of learning quality writing for professional career progress and to overcome fears is analyzed. Suggestions for effective writing are also provided.

Product quality, Methods, Analysis, Quality management, Writing, Professional development

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Return on investment

Article Abstract:

Return on investment is a powerful tool to demonstrate the benefit of an improvement project to upper management. The method to use the tool is presented.

Usage, Project management systems, Project management software

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