Appointment breaking: causes and solutions

Article Abstract:

Research is presented concerning patient appointment breaking. Broken appointments are a problem because they result in loss of income for the health care professional and a lower quality of care for the patient. Factors that were found to predict the probability of appointments being missed included socioeconomic status, age and educational level. One approach for coping with the problem involves reducing the effect of missed appointments on the physician. Other suggestions for minimizing broken appointments are included.

Research, Medical personnel and patient, Medical personnel-patient relations, Medical appointments and schedules, Medical scheduling

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Public policy solutions sought for emergency care

Article Abstract:

State and federal laws may need to be changed to allow more widespread use of automated external defibrillators (AEDs). Use of AEDs by first responders to heart attack victims may increase heart attack survival rates. Emergency medical technicians should receive defibrillator training and good samaritan laws should be rewritten to cover use of AEDs. Nurses can spearhead grassroots efforts to lobby legislators to revise federal medical device approval policies and laws governing emergency medical services.

Laws, regulations and rules, CPR (First aid), Cardiopulmonary resuscitation, Cardiovascular emergencies, Electric countershock

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Special import: outsourcing put our success on the news in the public eye

Article Abstract:

Washington, DC's Hospital for Sick Children decided to outsource its public relations and pediatric rehabilitation services and programs. The company saved money by outsourcing these services and obtained more services than they obtained from their in-house staff. It is important to give a reasonable amount of notice to those employees that will be laid off to ensure that morale throughout an operation does not suffer.

Specialty hospitals exc. psychiatric, Specialty (except Psychiatric and Substance Abuse) Hospitals, Specialty Hospitals, Case studies, Human resource management, Hospitals, Outsourcing, Hospital for Sick Children (Washington, D.C.)

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