Client satisfaction data and quality improvement planning in managed mental health care organizations

Article Abstract:

Effective quality improvement planning in any health care system requires an accurate assessment of client satisfaction. In this study, a sample of client satisfaction data taken from a large national mental health, was utilized to demonstrate a cost-effective strategy for shifting "moderately satisfied" into "maximally satisfied" patients. The study advocates the use of Chi Square Automatic Interaction Detection to derive meaning and significance from client surveys.

Psychiatric hospitals, Psychiatric and Substance Abuse Hospitals, Research, Patient satisfaction, Chi-square test (Test)

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Application of continuous quality improvement techniques to the treatment of patients with hypertension

Article Abstract:

The effective use of continuous quality improvement (CQI) techniques in a Cleveland, OH hospital is documented. CQI is employed to meet the physician care needs of two important customer groups, the third party payors and patients with hypertension. Treatment standards that also serve as a customer-oriented product description are set. Results indicate that the patients' blood pressures are generally well controlled.

Care and treatment, Hypertension

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