Quality Control Circles as a Management Tool

Article Abstract:

Declining productivity is a major problem facing the United States. The focus for hospitals is a search for long term cost control solutions. Some states such as New Jersey are building financial incentives, such as prospective reimbursement, using diagnostic related groups (DRGs) as a measure of hospital case- mix. While hospitals are being motivated to become more efficient, they are also being required to construct a complex network of quality assurance. Therefore hospitals are examining quality circles as a means of achieving both quality and productivity. Quality circles do not require an organizational change except for the addition of a facilitator who coordinates circle activities. Japanese quality circles were created to improve quality. Quality circles first appeared in the United States in 1974. Hospitals have just begun to implement quality circles and most of the experience has been positive. However, failures occur when quality circles are imposed only for productivity, when they are inadequately planned or when an unskilled facilitator is selected.

Japan, United States, Participative Management, Increasing Costs

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Quality Circles in the Hospital Setting

Article Abstract:

Three management objectives of quality circles are improved quality, improved productivity and improved morale. For quality circles to succeed participation must be voluntary, management must be supportive, the program must not only identify but also solve problems and each circle must have the right to select its own problem. The quality circle organization should be integrated into the existing organizational structure and should consist of a steering committee, a facilitator, a leader and members. Quality circles in hospitals are new and therefore it is difficult to measure their impact.

Morale, Personnel

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The Quality Practitioner

Article Abstract:

Besides being academically prepared and technically adroit, a Medical Records manager must also be politically astute. The future of the Medical Records profession lies in educating its practitioners in the social psychology of business personalities.

Career development, Medical records, Politics, Training, Careers, Profession, Career Guidance

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