The patient representative role and sources of power

Article Abstract:

Patient representatives might be the appropriate group to handle patient grievances, as required by the Joint Commission on Accreditation of Healthcare Organizations' 1990 standards. The duties of a hospital patient representative, including handling complaints and obtaining information and referrals, are discussed. Most patient reps who responded to a survey of National Society of Patient Representation and Consumer Affairs members said contact with people was the best part of their job. They serve as a liaison between the patient and the institution and should not be relegated to grievances alone.

Research, Management, Services, Powers and duties, Patient advocacy, Grievance procedures

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Keys to patient satisfaction in the emergency department: results of a multiple facility study

Article Abstract:

A major issue for hospital emergency departments is patient satisfaction with its services. Press, Ganey Associates surveyed every eighth emergency department in its national database of 187 facilities. Patient satisfaction with emergency care is usually driven by communication concerning process time and delays, along with perceptions concerning with waiting and other factors. Demographic traits such as gender and age are less important.

Offices & clinics of medical doctors, Emergency Care Facilities, Freestanding Ambulatory Surgical and Emergency Centers, Surveys, Emergency medical services, Hospital emergency services, Emergency medical facilities

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Implementation strategies of patient-focused care

Article Abstract:

Patient-focused care concentrates on better care of patients and better relationships among all levels of medical staff members to ensure better care of patients. Patients should not be moved continually and staff members should be empowered to provide excellent medical care. Specific patient-focused care environments are evaluated in several hospitals.

Health Care and Social Assistance, HEALTH SERVICES, Medical & Health Services, Evaluation, Medical care

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