It pays to have the right people doing the right jobs in the right way

Article Abstract:

Medical practices must examine the efficiency of their labor output to determine the most efficient way of managing their expenses. Division of labor should be economically organized, with the properly skilled people installed in corresponding jobs. Administrative functions that determine patient interaction, inventory and supplies and billing should be monitored for efficiency. The means by which physicians can evaluate the operational efficiency of their administration are presented.

Medical offices

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Interpersonal issues form backdrop to discussions

Article Abstract:

Clinical discussions in the health care setting often require critical balance between two distinct dimensions. Representational negotiations involve the affect of health care decisions on colleagues, patients, peer groups and departments. Symbolic negotiations involve the symbolic meanings and stereotypical associations with certain groups of people. A keen understanding of both dynamics will enhance negotiations in the health care setting.

Social aspects, Column, Negotiation, Negotiations, Interpersonal relations

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Facing objections? Try using some 'negotiation jujitsu.' (excerpt from Renegotiating Health Care: Resolving Conflict to Build Collaboration)

Article Abstract:

Heated arguments can be defused by active listening, or 'negotiation jujitsu,' an alternative to angry reaction. The response calls for careful, patient listening and control of the emotions, comparable to absorbing a blow to slow it down. The procedure may be repeated until the attacker realizes that mutual benefit will result from a discussion of the problem.

Methods, Training, Medical personnel training, Problem solving

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