Learning from past complaints to improve the care of patients

Article Abstract:

A general outline of the NHS complaints procedure, the role of nurses in the management of complaints and the lessons learnt form complaints received by the Healthcare Commission are described. Raising the awareness of the concerns frequently raised in complaints would help the nurses in preparing better for handling complaints and to use them and the complaints process to drive changes and improvements in patient care.

Consumer complaints

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Are nurse picking up doctors' unwanted tasks?

Article Abstract:

One author argues that the only duties being passed to nurses by doctors in the United Kingdom are boring and unfulfilling, while the other author argues that these new tasks are fulfilling, expand the nurses role and improve patient care.

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A nurse-led, multiprofessional approach to nutrition

Article Abstract:

A project conducted by the Carmarthenshire NHS Trust with the active help of nurses and patients to improve and encourage the importance of a healthy lifestyle through proper nutrition is discussed.

Personnel administration, Training, United Kingdom. National Health Service, Human nutrition

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