Nursing care quality: comparison of unit-hired, hospital float pool, and agency nurses

Article Abstract:

Maintaining variable staff levels without compromising quality nursing care can be done. A comparison between agency nurses, unit-hired nurses, and in-house nurses from float pools (FPNs) revealed care differences as measured by the level of documentation with respect to nine clinical indicators. The two main areas of investigation were patient safety and management of bowel function. Developing and using FPNs rather than nurses from agencies as well as implementing staff development programs are recommended.

Usage, Services, Quality management, Medical care quality, Temporary employment services, Nursing services

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Caring in action: the key to nursing service excellence

Article Abstract:

It appears that specifically defining accepted caring criteria among nursing staff can improve patient perceptions of nursing services. One hospital developed and evaluated four nursing service caring standards. These identified standards included prompt, courteous and respectful behavior towards patients, families, and other staff, effective communication, and a sense of protection. A survey conducted after implementing the standards showed a 94% success rate in meeting these standards.

Methods, Caring

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A cognitive approach to patient satisfaction with emergency department nursing care

Article Abstract:

Nurses in the emergency department (ED) have the key to patient satisfaction (PS). Interpersonal nursing skills were key factors to PS independent of patient age, duration of stay, or nature of the emergency. Patients top-rated feeling psychologically safe and receiving information, which also indicated a willingness to return to the ED in the future. Management should focus on psychological skills rather than merely technical ones when selecting and promoting nursing staff.

Psychological aspects, Evaluation, Nurse and patient, Nurse-patient relations, Emergency nursing

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