Pressure points

Article Abstract:

Health care workers suffering verbal abuse or violence in the workplace receive little or no support in developing techniques to deal with the situation. A survey carried out into violent or abusive experiences of 106 Scottish nurses found that 93% had been attacked verbally during the previous two years, while 57% had been physically attacked. Understanding of organisational policy on violence was limited, with 53% of the nurses not fully comprehending their organisation's policy. Nurses need to receive support and counselling in the areas of anger and stress management.

Methods, Management, Stress management, Anger

---

Sticks and stones

Article Abstract:

Health services have a responsibility to their staff to develop coping strategies for dealing with verbal abuse from patients. Nurses may suffer severe distress or even psychological damage from the persistent verbal abuse of a patient, making it difficult for them to carry out normal, everyday tasks. It is important to stay in a calm and relaxed frame of mind while the verbal abuse is taking place, using self-reassurance techniques to overcome stress and remain positive. Walking away from an abusive patient may help if other techniques do not work.

Study and teaching, Life skills, Invective

---

Pressure points

Article Abstract:

Work-related stress is causing psychological illness amongst doctors and nurses, according to a report prepared by the Nuffield Trust on behalf of professional bodies involved in the UK National Health Service (NHS). Poor communication of management issues is a major cause of stress. Nurses report a number of specific problems including high workloads, insufficient time to devote to emotional support of patients, and unpredictability of staffing levels. The report sets out a ten-point plan of action to reduce occupational stress in the NHS.

Reports, Medical personnel

Similar abstracts:

• Abstracts: Key-role surgery. Ways and means
• Abstracts: Realm of the senses. Traumatic transitions
• Abstracts: Net gains. Sprint for size
• Abstracts: Priceless. Geared up for guidance
• Abstracts: Nurse practitioner and GP. What the doctor witnessed. Cutting edge care

This website is not affiliated with document authors or copyright owners. This page is provided for informational purposes only. Unintentional errors are possible.