Faster delivery times meet customers' needs

Article Abstract:

The owner of furniture retailer Tepperman's of Windsor, Ontario decided in 1995 that they would reduce delivery time to customers by three days or less. Bill Tepperman said the reduction in delivery was intended to differentiate and make themselves meaningful to their customers. At first, costs increased because they had to rent trucks and pay overtime to their personnel. Tepperman says that with the reduction in delivery time, they now require less inventory which allows them to handle more volume with same amount of staff.

Tepperman's

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Colonial Heights' approach to defects is flawless

Article Abstract:

Furniture retailer Colonial Heights Furniture tries to provide the utmost service levels in delivering goods to their customers. Their delivery personnel sign their name whenever they unpack and the furniture is inspected at least three times before being delivered. Despite their best efforts however, some customers will still become upset about something. Colonial assures customers that damaged goods will be replaced. The store addresses customer complaints immediately because any delay will make matters worse.

Marketing procedures, Ohio, Colonial Heights Furniture

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Strong delivery systems help retailers lower costs, improve service

Article Abstract:

Furniture retailers should realize the importance of proper management of their warehousing and delivery personnel. Too often, retailers focus only on their marketing operations while neglecting their delivery systems. Poor deliveries could result in unnecessary returns which could result in higher costs and disappointed customers, and in turn, lower sales. Retailers should maintain close communications with their customers.

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