Benchmarking facilitates change and continuous improvement at BP Chemicals

Article Abstract:

BP Chemicals' facility in Hull, UK, has refocused its manufacturing operations, adopted a continuous improvement program, and revamped its personnel management framework and organizational performance benchmarks. This single-status approach is designed to reshape process technicians' jobs and allow employees to utilize a wider range of skills. Although union representation continues, collective bargaining has been changed to a pay-for-performance system coupled with additional financial incentives and training. Line managers have taken on human resource functions, while HR has moved into an advisory role.

BP Chemicals Ltd.

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Collective disputes

Article Abstract:

A survey of 72 UK companies indicates most have grievance policies of some type. In some instances, collective grievances are handled by separate procedures. Many companies train managers in grievance procedure policies. Union shops are more likely to have formalized procedures. Most grievances concern pay or work conditions.

Management, Grievance procedures

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