Look who's talking

Article Abstract:

Dow Chemical Co has improved the operations of its employee benefits department by installing an interactive voice response system. The system allows employees to process benefit changes and evaluate 'what if' scenarios. Dow Chemical chose TALX Corp's system because it was easy to install, had good customer support, and had an excellent follow-up on vendor service and support. The system can provide employees with information in several areas, including account balances, payroll deductions, loans, investment directions, and fund transfers.

CHEMICALS AND ALLIED PRODUCTS, Product information, Telecommunications systems, Chemical industry, Employee benefits, Dow Chemical Co. (Midland, Michigan), Voice mail, TALX Corp.

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Kids-to-Go

Article Abstract:

John Hancock Financial Services' Kids-to-Go day care program provides parents with child care arrangements on school holidays. The program, which is designed for six-to-13-year-old children, operates on Martin Luther King Day, Columbus Day, and school vacation weeks during Feb, Apr, and Jun. The program is designed to provide day care services on days when children have a holiday but parents do not. The $20-per-day fee includes transportation and admissions to activities such as games, arts and crafts, and field trips.

Case studies, Child care services, John Hancock Financial Services Inc., Employer-supported day care, Employer supported child care

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American opts for flex

Article Abstract:

American Airlines' new flexible benefit program, which was implemented on Jan 1, 1990, reduces the airline's cost of providing employee benefits by having employees pay for additional benefits at a minimal cost. Employees can choose from a variety of benefits, including long-term disability, up to five extra vacation days, and day-care reimbursement plans. Employees' reaction to the plan has been positive.

Air transportation, scheduled, Human resource management, Airlines, American Airlines Inc., Cafeteria benefit plans

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