Managing human resources in information technology: best practices of high-performing supervisors

Article Abstract:

Interviews with high-performing IT supervisors and focus group discussions with IT workers were conducted and then content-analyzed in search for the best supervisory practices. The best practices are categorized into two: task-focused (boundary spanning, performance management, employee involvement, training and development) and person-focused (relationship building, mentoring, stress management, work-family balance) practices. The outcome of the analysis show that effective leadership practices used for non IT professionals are also appropriate for IT workers and they can be customized to suit unique IT demands.

Practice, Supervisors, Information technology workers, Report

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Managing workforce diversity at IBM: a global HR topic that has arrived

Article Abstract:

A business that intends to be successful must have an unyielding commitment to ensure that workforce diversity is part of its day-to-day business conduct. Workforce diversity cannot be delegated; it must be a partnership. Although HR plays the key staff role, total delegation from the top without active involvement is a recipe for failure. IBM has embraced workforce diversity as a fundamental issue. The company insists on a workplace that is free of discrimination and harassment so that people can contribute at the highest possible level.

Electronic computers, Analysis, Computer industry, Microcomputer industry, International Business Machines Corp., IBM

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Engaging employees in company success: the UPS approach to a winning team

Article Abstract:

UPS is the world's largest package delivery company and a leading global provider of specialized transportation and logistics services. 'Winning Team', a strategic imperative of UPS to attract, develop, and retain a skilled, motivated, and diverse workforce is described. The company promotes ownership culture, which translates into a strong work ethic with employees engaged in growing the business and committed to the company's success.

Trucking, General Freight Trucking, Trucking & Courier Services, Ex. Air, Regulation and Administration of Transportation Programs, Trucking Programs, United Parcel Service of America Inc.

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