Old wine in new bottles? The case of "management of technology."

Article Abstract:

The question of whether technological innovations will give rise to a third industrial revolution is examined. If a new 'management of technology ' only involves the reorganization of existing structures, broader training of entry-level business graduates and other superficial changes, then it is merely a case of the old wine of technological management in new bottles. But if radical changes take place such as the creation of a new class of professionals, new political organizations and new ways of making a living, then the period 1975-2050 can be described as the third industrial revolution.

Innovations, History, Technological innovations, Industry, Industries

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Using customer satisfaction in a business productivity model

Article Abstract:

A productivity model can be used to measure customer satisfaction. The model acknowledges the importance of both demand and supply as well as perceived product performance, product expectations, corporate resources per unit of output and disconfirmation. The model uses the idea of purchasing involvement to develop two sub-models, for low and for high involvement. Managers can use this model to enhance perceived product performance through better advertising or through more efficient resource usage.

Models, Consumer confidence, Industrial productivity

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Technology Equals Productivity

Article Abstract:

Automation in office work has been achieved through word processing. Word processing has helped increase office productivity. Supervisors should be familiar with the word processor and its capabilities. Text preparation of communications is handled by the word processor. The word processor can also perform information storage and retrieval.

Equipment and supplies, Word processing

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